Support

Something's off. Let's sort it.

Backups, purchases, nearby alerts. Tell us what's happening and we'll work through it with you.

Contact: support@methere.app

Purchases & Account

  • How do I restore purchases?

    Open Settings in MetHere and tap Restore Purchases. Make sure you're on the same Apple ID you bought it with.

  • Do I need to manage anything after buying Pro?

    Depends which one you picked. Lifetime is one-and-done, nothing to manage. Monthly and Annual auto-renew until you cancel them in your Apple ID settings. Either way: if you reinstall or switch phones, tap Restore Purchases in MetHere Settings.

Pro, Pricing & Backups

  • Is MetHere free?

    Yes. The free version covers 15 people and 5 nearby alerts. Pro lifts those limits and adds backup and CSV export. Monthly is $3.99, Annual is $14.99 (with a 14-day free trial), Lifetime is $29.99.

  • What are the Free vs Pro limits?

    Free: 15 people, 5 nearby alerts. Pro: no caps, plus backup and CSV export. See the previous answer for pricing.

  • What exactly does Pro unlock?

    Pro lifts the limits and turns on the data tools:

    • No 15-person cap
    • No 5-nearby-alerts cap
    • Back up data (full JSON snapshot)
    • Restore backup (load a JSON snapshot)
    • Export CSV (people list for spreadsheets)

    Everything else (Map, Spots, People, Regulars, Moments, share cards, dictation, photos, tags, nicknames, themes) is free for everyone.

  • How do I back up my data?

    Open Settings, tap Backups, tap Back up data. Save the file to Files or iCloud Drive. That's your full backup.

  • How do I restore my data?

    Open Settings, tap Backups, tap Restore backup. Pick your backup file. Done.

  • What's the difference between JSON backup and CSV export?

    JSON is the full backup: people, places, tags, favorites. You can restore it inside MetHere.

    CSV is a flat list of people for spreadsheets or sharing. CSV won't restore the app.

    Photos stay on your device either way. Backups carry the text, tags, and favorites.

    Both are Pro features.

Nearby Alerts & Troubleshooting

  • How do nearby alerts work?

    Save a place. Turn on nearby alerts for it. Walk back into range and you'll get a notification, something like "You're near Copper & Vine. You know 3 people here."

    Needs Location set to Always so MetHere can notice when you're back near a saved place.

  • How do I get a person's name to appear in a nearby alert?

    Open the person and tap the heart on their profile. Hearted people get named in nearby alerts.

    Up to two names per alert. If a place has more than two hearted people, the alert reads something like "You know 5 people here. Like Alice and Bob."

    Without any hearts, the alert still fires and just names the place and how many people you know there.

  • Nearby alerts aren't firing. What should I check?

    Run through this list:

    • Location set to Always (not "While Using")
    • Precise Location turned on for MetHere
    • Notifications turned on
    • Background App Refresh on for MetHere
    • Nearby alert toggle on for the specific place you're expecting
    • Low Power Mode off (it can suspend background location)
    • Strong-enough GPS signal (alerts can lag indoors or in dense buildings)

    One more thing: don't force-quit MetHere from the app switcher. iOS won't wake a force-quit app for nearby alerts. It has to be running in the background for nearby alerts to work.

  • How do I reset everything?

    Open Settings, scroll to Advanced, tap Erase everything. That wipes every person, place, tag, and note on this device. There's no undo.

    If you might want any of it back, back up first (Settings, Backups, Back up data).

Capturing People & Spots

  • How do I add a photo for someone?

    In QuickAdd or on someone's profile in edit mode, tap the camera icon. Pick from your library or take a new photo. MetHere resizes it down and saves it on your device only.

    Photos stay on this device. They don't travel with backups, so a fresh install on a new phone won't carry them over.

    If you tap Don't Allow when iOS asks for camera or photo access, you can flip it back on in iOS Settings under MetHere.

  • Can I add a voice note or photo to a note?

    Notes are text only. The microphone icon next to the description field uses iPhone dictation, so you can speak the note and it'll fill in the words. The audio itself isn't saved.

    For photos, you can set a profile photo on a person (see above), but you can't attach photos inside a note.

  • How do tags work?

    Tags hold the context: how you met someone, what they do, anything worth remembering. Up to 15 tags per person.

    Type a new one in the tag field or pick from the suggestions (the suggestions learn what you tend to use at each place). Tap a tag on someone's profile to filter the People tab to everyone who shares it.

    To rename, merge, or delete tags across all people: open Settings, tap Manage Tags.

  • Why does my place show a nickname like "Starbucks (Yonge)"?

    That's a nickname you (or someone before you) set on the place. It's how MetHere handles two locations with the same name, or any spot you want to label your own way: "Mom's Starbucks," "the good one," whatever helps.

    To change it: open the place, tap edit, and update the nickname field. The original name stays in the background so search still works.

  • How do I edit or remove a saved place?

    Open the Spots tab, tap a place, then tap the pencil to edit its name, nickname, or location.

    To remove a place: scroll to the bottom of the edit screen and tap Delete. The place is gone, but anyone you saved there stays in your People tab. They just won't be linked to a place anymore.

  • How do I move a person to a different place?

    Open the person, tap the pencil to enter edit mode, tap their place, and pick a different one. Save when you're done.

Map, Regulars & Receipts

  • Can I see my places on a map?

    Yes. Open the Spots tab and tap the Map toggle in the top right. Your saved places show as pins with their names visible at every zoom level.

    Tap a pin to open that spot. The app remembers whether you were last in List or Map view, so it'll come back the way you left it.

    First time you open the map it might land a little zoomed out. Tap the recenter button at the bottom right to snap it to your pins.

  • What's the Regulars tab?

    The Regulars tab is where you see the people you keep meeting at the places you keep going. Six sections:

    • Today's Receipt — one rendered memory like "You met Sarah at Copper & Vine in November"
    • Your Regulars — people you've seen 2+ times
    • This Month — the shape of your month
    • Moments — event-based receipts as they happen
    • Haven't Seen — people worth a hello
    • Share Your Month — the share card, once you've saved enough people

    The first sections show up from your first save. The rest fill in as you go.

  • What are Moments?

    Moments are receipts for the meaningful beats in your social memory. The third time you see someone (that's a regular). One year since you saved a person. The first person you saved at a brand-new place. A return after a long gap.

    They show up in the Regulars tab as cards. Each one is locked the moment it's earned, so the wording stays the same as the day you first read it.

    Moments aren't badges or counts. Every Moment is tied to a specific person, place, or pair.

  • How do I share a snapshot of my month?

    Open the Regulars tab and scroll to Share Your Month at the bottom. Tap it and MetHere renders a 1080×1920 image with your month's archetype and the faces of the people you saved.

    From there you can save it to Photos, post it, or send it through the share sheet.

    Share Your Month only appears once you've saved at least 3 people. Before that, MetHere shows a short trailer for what's coming.

About MetHere

  • What is MetHere?

    MetHere is where you save the people you meet and where you met them. Name, place, a note. It's not a contacts app or a social network. It's the space between "I've met you" and "you're in my phone."

  • Does MetHere work on Android?

    iPhone only for now. iOS 16 or later.

  • Where is my data stored?

    On your device. No account, no copy on our end. Your people, places, and notes stay on your phone. If you want a copy elsewhere, you can export a backup yourself with Pro and save it wherever you like — Files, iCloud Drive, or another destination of your choice.

Personalization

  • Can I switch between light and dark mode?

    Yes. Open Settings, scroll to Appearance, and tap Dark or Light.

    Both are Mint Social: same brand, different surface tones. Your choice doesn't sync across devices.

  • Can I set my own name and photo?

    Yes. Open Settings and tap Edit profile at the top. Set a display name and a profile photo.

    Both show up on your Home greeting and on share cards, so the receipts feel like yours.