Support
Help with backups, purchases, and reminders.
If you run into an issue, send us the details and we'll work through it with you.
Contact: support@methere.app
Frequently Asked Questions
Getting Started
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What is MetHere?
MetHere is where you save the people you meet and where you met them. Name, place, a note. It's not a contacts app or a social network. It's the space between "I've met you" and "you're in my phone."
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Is MetHere free?
Yes. Core features are free: save up to 15 people, 8 places, and 3 nearby alerts. Pro is a one-time purchase that removes those limits and unlocks backup and export.
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What platforms is MetHere available on?
MetHere is available on iPhone. Requires iOS 16 or later.
Data & Backups
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Where is my data stored?
On your device. MetHere does not require an account or cloud storage. Your people, places, and notes stay local unless you choose to export a backup.
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How do I back up my data?
Go to Settings and use Export / Backup to create a JSON backup file. You can save it to Files or iCloud Drive.
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How do I restore my data?
Go to Settings and choose Import, then select a previously exported backup file.
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How do I reset app data?
Use the reset option in Settings to clear local data. Export a backup first if you may need to recover data.
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What is the difference between JSON backup and CSV export?
JSON backup is a full snapshot (people, places, tags, and favourites) that you can restore in MetHere. CSV export is a people list for spreadsheets and sharing, and it is not a full in-app restore format. Both are available with Pro.
Purchases
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How do I restore purchases?
Open Settings in MetHere and use Restore Purchases. Make sure you are signed into the same Apple ID used for purchase.
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Do I need to manage anything after buying Pro?
No. Pro is a one-time purchase, not a subscription. If you reinstall the app or move to a new device, use Restore Purchases in Settings to recover access.
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What are the Free vs Pro limits?
Free includes up to 15 people, 8 places, and 3 nearby alerts. Pro removes those limits and unlocks backup/export tools.
Nearby Alerts
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How do nearby alerts work?
Save a place and turn on nearby alerts for it. When you're within range, MetHere sends a notification with the place name and people you know there. Requires location permission set to Always.
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Nearby reminders are not triggering. What should I check?
Confirm Location is set to Always, Notifications are enabled, nearby alert toggles are on for the places you want monitored, and the app has not been force-quit. MetHere needs to run in the background for location monitoring to work.
Features
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Can I customize how the app looks?
Yes. MetHere has 5 themes: Light, Coral, Pink Pop, Emerald, and Midnight. All themes are free. Go to Settings to pick one.
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What are milestones?
Milestones are achievements you unlock as you use MetHere. Remember more people, save more places, apply more tags. Your progress is tracked in your profile.
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What are insights?
Your profile shows stats about your social memory: where you meet most, your most-used tags, recent activity. You can create a shareable snapshot card from your insights.